FaunaDesk
The practice system vets don't want to leave. Gatridge Voice answers every call and fills the diary, and one record carries the visit from the first ring to the paid invoice.
Where clinics bleed revenue
Four problems every practice manager knows. The research behind them. How FaunaDesk ends them.
The phone goes unanswered
In a secret-shopper study of 5,053 US practices, 15.1% of attempts to book an appointment never reached a member of staff, and 8.2% were left on hold for more than five minutes.[1]
What FaunaDesk doesThe AI receptionist answers on your own number at any hour. It checks real availability, including each vet's blocked time, and books straight into the diary. Urgent calls are escalated, with a live transfer to the team, and every call is transcribed onto the client's record.
The front desk keeps turning over
The AVMA reported annual turnover of 22% for veterinary technicians and 31% for other practice staff, about twice the rate of comparable industries.[2]
What FaunaDesk doesWhat the desk knows stays in the system. Caller memory recognises returning clients and their pets, so neither a new hire nor the AI starts cold. Rosters, shift swaps and leave live in the same place as the diary they affect.
Clinicians are exhausted
In Merck Animal Health's 2024 wellbeing study of 4,636 US veterinarians, 61% showed high exhaustion, against 32% of the general population.[3]
What FaunaDesk doesThe AI scribe takes notes off their plate. SOAP notes are drafted from phone transcripts, and a live scribe listens to the exam-room dictation and fills in the subjective, objective, assessment and plan on request.
The paperwork follows them home
In a survey of practising vets by the Federation of Veterinarians of Europe, none said administrative work had gone down, and some spent ten or more hours a week on prescribing and dispensing records alone.[4]
What FaunaDesk doesOne chain from note to bill. A SOAP note becomes treatment orders, treatments and lab results become invoice lines without re-keying, and reminders and recall campaigns go out on their own.
Everything a practice runs on. One login.
Phones
- AI receptionist on your number, around the clock
- Books against live availability and vets' blocked time
- Emergency escalation with live transfer
- Caller memory for returning clients and pets
- Can speak in a team member's own recorded voice, with their consent
Clinical
- SOAP notes drafted from call transcripts
- Live in-room scribe for exam dictation
- Treatment orders tied to the visit
- Labs, from order to results to review
Front desk and clients
- Check-in board from arrival to checkout
- Recurring appointments and Google Calendar sync
- Client self-service portal and forms
- Reminders, recall campaigns and care automations
Money
- Estimates the client approves before treatment
- Invoices and refunds
- Charges captured from treatments and lab results
- Card payments through Stripe
Team
- Roster, shift swaps and leave
- Tasks and internal messaging
Groups
- Organisation, region and clinic, under one login
- Each clinic's data kept to itself
One clinic or fifty
Organisation, region and clinic, with who holds each position at every level. Owners see every clinic in one overview and can narrow it to a single one.
Sources
- Bir et al., secret-shopper study of appointment access at 5,053 US veterinary practices, JAVMA 264(1):65–72. Figures as summarised by PupPilot. Read the source
- AVMA News, “Technician shortage may be a problem of turnover instead”, 15 October 2016. Read the source
- AVMA @Work, “Veterinary profession heading in right direction with mental health”, on the Merck Animal Health Veterinary Wellbeing Study (2024). Read the source
- Federation of Veterinarians of Europe, “After hours: unveiling the silent toll of admin work on veterinarians”. Read the source