FaunaDesk is live in veterinary practice. Dental and hospital editions are in development — see FaunaDesk

Your front desk, turned into a revenue engine.

Conversations, bookings, records, tasks and follow-ups in one workspace. Every enquiry caught. Every lead worked.

Gatridge Front Desk CRM with unified inbox, conversation history and daily performance

One screen. Not six tabs.

The front desk wins or loses the revenue, and it gets the worst tools in the building. Not anymore.

Unified inbox

Calls, texts, emails and web enquiries in one queue, assigned and answerable in place.

Customer profiles

History, appointments, documents, notes and value on a single screen.

Appointment scheduling

Provider, room, service and duration aware, with rules per location.

Call notes and history

Every conversation attached to the record, including AI-handled calls.

Lead pipeline

Enquiries tracked to booked, with follow-up tasks that expire loudly.

Automated reminders

Confirmations, reminders and recalls without anyone remembering to send them.

Missed-call capture

Every unanswered call becomes a task, then a callback, then an outcome.

Intake and documents

Forms sent, completed and filed before the customer arrives.

Assignment and escalation

Route to the right person, escalate when it ages, never lose it in an inbox.

Multi-location visibility

One view across sites with permissions that respect the boundary.

Performance dashboard

Answered, booked, recovered and outstanding — per site, per day.

Works with your systems

Practice management, POS, accounting and calendars stay where they are.

Operations performance dashboard across all locations

The number the owner actually asks for

No Monday spreadsheet. A live view of whether the desk is converting the demand you already paid for.

  • Calls answered versus offered, by hour and by site.
  • Enquiry to booking conversion, per channel and per team member.
  • Recovered revenue from missed calls and no-shows.
  • Ageing follow-ups — the ones quietly going cold.

Put your front desk on offence

Bring one location, one week of call data and your current booking process. We will show you what the same week looks like with nothing falling through.