Multi-location: one standard, every site.
Head office sets the bar. Every site runs its own day. Gatridge serves both without either getting in the way.
The caller doesn't care which branch picks up.
Location-aware routing sends every call to the nearest site with capacity. A queue at one branch gets answered by another, not by voicemail.
Location-aware routing
By postcode, service area, language or department.
Overflow cover
Busy sites hand to quieter ones automatically, inside your rules.
Consistent booking rules
The same policies applied everywhere, configured centrally.
Local numbers, one system
Each site keeps its own number and its own identity.
Compare sites like for like.
Four hundred locations, six definitions of utilisation. We lock one and make every site conform. Then the charts finally mean something.
- Group to site to record in three clicks, never a dead end.
- League tables rather than a site selector showing one at a time.
- Definitions in the interface — hover any metric to see how it is calculated.
- Board pack export that matches what is on screen.
Local control, central visibility
A branch manager sees their site. A regional sees their region. Head office sees everything. Nobody sees payroll who should not. Enforced server-side, logged on every change.
Same standard everywhere. Local control where it matters.
We will model your site hierarchy and permission tiers before anything is built, so the boundaries are right from day one.